General Return Policy Applicable To Returns Initiated On Or After August 1, 2024
Authorization
Please, do not return any part without first requesting a pickup via the Mygrant website or calling it into a branch. A driver cannot pick up parts without an electronic return ticket having been created first. The part number, color, brand plus the correct customer delivery receipt must be provided to create a return ticket.
Labels and Sleeves
Parts being returned must still have the Mygrant Glass Inventory Label attached. If the product being returned came in a sleeve, then the sleeve with the label must be returned. These labels allow for quick processing of your return(s) and the processing of your future orders.
Installed and Primed Parts
Previously installed parts are not returnable.
Parts that have primer on them are not returnable.
Defective Parts
Returned glass with identifiable manufacturing quality defects will receive full credit.
Broken and Scratched Parts
Broken glass, as a rule, is not considered to be a quality defect. If a broken, scratched or otherwise un- resaleable product is returned, it is subject to review and inspection by Mygrant. The local branch manager will notify you if credit is denied.
Allowable Time Period for Returns
All parts for return, including glass and moldings, will be subject to review. Mygrant charges restocking fees as follows:
| Time After Purchase | Fees |
|---|---|
| 0-15 days | None |
| 16-30 days | 15% |
| 31+ days | No returns |
Final Sale
Tools, urethane, and any parts sold on an “as-is” basis, are final sales and not eligible for return.
Delivery Fees, Transfer Fees and other Fees
Fees for freight, delivery, transfer, and other service fees are non-refundable.
As part of our commitment to support installers, our drivers will pick up parts that you wish to return in the event of a problem. While we try to be flexible, parts will generally be picked up at the next delivery date rather than immediately upon request.
Returns can be quite cumbersome for both Mygrant Glass and our customers. We appreciate all of your efforts in assisting us with a smooth return process. If you're uncertain about your customer's specific vehicle model, the damaged side, or the color of glass required, please verify these details before placing an order. Should you have any questions regarding the features of a particular glass piece, we're more than happy to check it in our warehouse rather than processing an order that may need to be returned.
Mygrant reserves the right, in its sole discretion, to refuse a requested return or to accept a return on modified terms.
